The terms and conditions that govern your use of PracticeWings.
These Terms of Service (“Terms”) are a legal agreement between you (“you,” “your,” or “Customer”) and PracticeWings LLC (“PracticeWings,” “we,” “us,” or “our”), an Arizona limited liability company. These Terms govern your access to and use of the PracticeWings practice management platform, including any associated websites, applications, and services (collectively, the “Service”).
By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information.
You are responsible for:
PracticeWings is not liable for any loss or damage arising from your failure to maintain the security of your account credentials.
The person who creates an organization account is the initial organization administrator. Organization administrators are responsible for managing user access, permissions, and roles within their organization. Each user must have their own individual account; account sharing is not permitted.
You must be at least 18 years old to create an account and use the Service.
PracticeWings offers subscription plans with varying features and seat limits. Current plan details and pricing are available on our website. We reserve the right to modify pricing with at least 30 days’ notice before your next billing cycle.
Your subscription includes a specified number of user seats. If you need additional seats, you may add them through your account settings. Additional seats will be billed on a prorated basis for the remainder of your current billing period.
We may offer free trials or beta access at our discretion. Free trials automatically convert to paid subscriptions at the end of the trial period unless cancelled. Beta features are provided “as is” and may be modified or discontinued without notice.
Annual subscriptions are eligible for a full refund within the first 30 days. Monthly subscriptions may be cancelled at any time but are not eligible for partial-month refunds. Refund requests should be submitted to [email protected].
If a payment fails, we will notify you and attempt to process the payment again. Payments received within 15 days of the due date will not incur any additional charges. If payment is not received within 15 days of the due date, we may suspend your access to the Service and the following charges will apply:
Your data will be retained for 30 days after suspension.
To reactivate a suspended account, you must pay all outstanding balances, accrued interest, and the reactivation fee. Reactivation does not change your original billing cycle. For example, if your renewal date is the 1st of the month and your account is suspended for late payment, upon reactivation your billing date remains the 1st — you do not receive a new billing cycle starting from the reactivation date. Any time between suspension and reactivation is billed at your existing plan rate.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to investigate and take appropriate action against anyone who violates this policy, including suspending or terminating their account.
PracticeWings and its licensors own all right, title, and interest in and to the Service, including all software, algorithms, user interface designs, documentation, trademarks, and other intellectual property. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.
You own your data. PracticeWings does not claim any ownership rights over the data you or your users enter into the Service, including client information, documents, financial records, time entries, and any other content you create or upload (“Your Data”).
You grant PracticeWings a limited, non-exclusive license to use, store, process, and transmit Your Data solely for the purpose of providing and maintaining the Service. This license ends when you delete Your Data or terminate your account.
If you provide feedback, suggestions, or ideas about the Service, you grant PracticeWings a non-exclusive, royalty-free, perpetual license to use that feedback to improve the Service. Feedback does not include Your Data.
You may export Your Data at any time using the self-service export tools provided in the Service. Standard exports are available at no additional charge in common formats (CSV, PDF) to ensure portability.
Custom data migration, format conversion, data mapping for import into third-party systems, or assisted export services that require involvement of PracticeWings personnel may be subject to professional services fees. We will provide a quote for any such services before work begins.
If you cancel your subscription or your account is terminated, you will have 30 days to export Your Data using the self-service export tools. After the 30-day period, Your Data will be scheduled for deletion in accordance with our Privacy Policy.
We believe your data is yours. Self-service data export in standard formats will always be available at no charge. We will not impose technical barriers to standard data export.
PracticeWings targets 99.9% uptime for the Service, measured monthly, excluding scheduled maintenance windows. While we strive to maintain high availability, the Service is provided “as is” and we do not guarantee uninterrupted access.
We will provide at least 24 hours’ advance notice for planned maintenance that may affect availability. We will make reasonable efforts to schedule maintenance during off-peak hours (weekends or overnight US time zones).
We may modify, update, or discontinue features of the Service at any time. For material changes that significantly reduce functionality included in your paid plan, we will provide at least 30 days’ notice.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PRACTICEWINGS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRACTICEWINGS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
PRACTICEWINGS’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO PRACTICEWINGS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this section apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless PracticeWings and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:
You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the period you have already paid for.
We may suspend or terminate your access to the Service immediately and without notice if:
For violations that are not immediate security threats, we will make reasonable efforts to notify you and provide an opportunity to cure the violation before termination.
Upon termination:
Before initiating any formal dispute resolution, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
If informal resolution is unsuccessful, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. Arbitration shall take place in Tucson, Arizona, or remotely at the mutual agreement of both parties. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND PRACTICEWINGS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.
Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law provisions. To the extent that any lawsuit or court proceeding is permitted under these Terms, you and PracticeWings agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Pima County, Arizona.
PracticeWings is designed for use by accounting and tax professionals. You acknowledge and agree that:
These Terms, together with the Privacy Policy, constitute the entire agreement between you and PracticeWings regarding the Service and supersede all prior agreements.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or your rights under them without our prior written consent. PracticeWings may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
PracticeWings shall not be liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or internet or infrastructure failures.
We may send you notices through the Service, by email to the address associated with your account, or by posting on our website. You may send notices to us at [email protected].
We may update these Terms from time to time. When we make material changes, we will:
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service before the changes take effect.
If you have questions about these Terms, please contact us: